Please contact us before returning items at

Tel:403-452-9271 (10am - 6pm Mon-Fri (Mountain Time)

Return Address:


Return of Free Shipped Items

If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.

Restocking fees will vary depending on the cost of the item(s):

20% On all items that costs between $0.01 to $49.99
15% On all items that costs between $50 to $99.99
10%:On all items that is over $100

Please make sure return your wigs in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals, scents, perfumes, sweat and any type of shedding skin cells attached)


If a customer is experiencing dissatisfaction with product quality past the 3 day time limit or after the item has been worn or used, we suggest that the customer contacts the manufacturer of the product. Any problem that occurs after the 3 day time limit or after the product has been installed is a sign of quality dissatisfaction and since Ebonyline is not the maker of the product, NO REFUND WILL BE ISSUED, the customer will have to contact the brand label.

Non-Returnable Items
  • Discontinued items, Clearance items, Special sale items, Special Orders, and Last Call, Flash Sale items.
  • All lace hairs that contain lace including all liquid and tape adhesives can only be exchanged for other lace items of similar value. They cannot be returned by for refunds.
  • Magazines, make up products, hair care products, Videos, DVDs, comb attachments, combs/brushes, foam heads and mannequins.
  • Any product that exhibits physical damage, any hair that is burned or missing hair pieces, and any hair that is missing the outside package.
General Return Policy and Exchanges
  • All requests for return or exchange must be made within 3 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
  • ALL returning merchandise must be in its original sell-able condition with the original packaging, including all of its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
  • We are not responsible for malfunction or manufacturer defects of electronic appliances or merchandise after 3 days from the date of delivery, after which you must contact the manufacturer for warranty and repairs.
  • You must ship the items back to us Only via Canada Post.
  • We will not refund shipping and handling charges associated with returns and exchanges.
  • By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
  • Promotional codes or promotional shipping prices can not be applied to exchanges. Also no reward points can be used towards an exchange.
  • For exchange items the price that will be applied for the exchange is at the time we receive the exchange.
  • We will not be responsible for issuing a refund if we do not hear from you within 10 days after the items have been returned. After this period, the returned items will be disposed.